BWF Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mr Bennard Owusu on 020 8493 7340 or by post to our office.
If a problem arises at any time, please contact me so that we can talk about your concerns. I can supply you with this firm’s written complaints procedure if you require this.
All solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise with me any concerns you may have. I would be disappointed if you thought that you had reason to be unhappy with the service that I am providing.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at P.O. Box 6806, Wolverhampton, WV1 9WJ to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your compliant